Vehicle Recovery Fleet Operations Manager

Roles & Responsibilities

Job Purpose : Overseeing the vehicle recovery operations to ensure departmental KPIs are being met.The Operations Manager shall also represent the Company to handle public feedback and to liaise with various governmental authorities for all expressway vehicle recovery operations and activities including crisis, emergency exercises and other major national incidents or events.

Core Duties

• Develop and document standard and emergency operating procedures for Towing and Vehicle Recovery operations. Identify gaps and relevant correction actions to improve departmental KPI
• Oversees Fleet and Manpower status to ensure optimized utilization rate during daily operations
• Resolve problems concerning towing, vehicle recovery, or members of public issues unsolved by supervisory personnel
• Analyze the operational impact of proposed changes, such as routing and vehicle standby locations
• Interview, select and train supervisory and operational personnel. Conduct disciplinary investigations and hearings when required
• Prepare, vet and submit required reports to relevant stakeholders within the stipulated deadline
• Represent the Company as key personnel in dealings with key partners and governmental agencies

Job Specification

Tell employers what skills you have

Negotiation

Coaching

capacity utilization

Change Management

Utilization Management

Workplace Safety

Maintain discipline

Transportation Planning

Transportation Management

Risk Management

Vehicles

Fleet Management

Emergency Response

Transportation

Towing

Business Process

Key Account Management

Decision Making

Safety Training

Customer Relations