Cloud Operations Manager

Roles & Responsibilities

Job Overview :

We are seeking an experienced IT Operations Manager to oversee and optimize IT infrastructure, service delivery, and operational efficiency in a Systems Integrator (SI) environment. The ideal candidate will be responsible for ensuring smooth IT operations, managing technical teams, and maintaining high service standards for clients.

Key Responsibilities :

• Oversee the overall IT operations, including network, servers, cloud services, security, and end-user support.
• Ensure system reliability, uptime, and performance across multiple client environments.
• Manage IT assets, procurement, and vendor relationships.
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and implement best practices for IT service management (ITSM) and ITIL frameworks.
• Handle incident, problem, and change management processes efficiently.
• Lead and mentor IT support, infrastructure, and operations teams.
• Provide technical guidance and oversee troubleshooting of complex IT issues.
• Ensure continuous training and upskilling of the IT team.
• Implement cybersecurity measures and compliance with industry standards (ISO 27001, NIST, etc.).
• Monitor IT security threats and vulnerabilities, ensuring proactive mitigation.
• Ensure compliance with regulatory requirements and data protection policies.
• Lead IT projects such as system migrations, upgrades, and cloud adoption.
• Drive automation and process improvements to enhance efficiency and reduce downtime.
• Collaborate with internal and external stakeholders to align IT strategies with business goals.

Requirements :

Tell employers what skills you have

Vendor Relationships

IT Service Management

Managed Services

Leadership

Analytical Skills

Change Management

ISO 27001

Service Level

IT Operations

Procurement

Team Management

Cloud Services

ITIL

ServiceNow

Virtualization

Service Delivery