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Account Manager

Account Manager

Williams Lea Private LimitedSingapore
30+ days ago
Job type
  • Full-time
Job description

Description

CLIENT SERVICING & OPERATIONS MANAGEMENT

  • Manage and oversee the site operations, ensuring all SLAs, contractual requirements and client expectations are met
  • Demonstrate a full understanding of the client contract and ensure updates are made in a timely manner
  • Build and maintain strong client and team relationships; regularly meet key client contacts, provide fast turnarounds to requests and work collaboratively to achieve goals
  • Manage local vendor relationships and contracts, where applicable
  • Ensure all operating procedures, processes and manuals are up-to-date and always adhered to
  • Advise and support the client and team on daily matters with clear communication, applying examples of best practice
  • Encourage teamwork; drive change and ensure all staff members strive to achieve client satisfaction
  • Maintain effective communication with the Regional Account Director at all times. Escalate promptly when required
  • Proactively identify opportunities for service enhancement and client value-add

LEADERSHIP, TRAINING & DEVELOPMENT

  • Lead client and staff meetings as appropriate
  • Manage staff, using ‘lead-by-example’ approach and assist with any role when necessary to ensure client service expectations are met
  • Resolve disciplinary issues in a timely and legally compliant way
  • Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
  • Prepare and conduct employee evaluations and development planning
  • Maintain site employee capability matrix

    • FINANCE

  • Prepare monthly site invoices, gross margin template and payroll
  • Process related service providers invoices
  • Review and question monthly profit-and-loss and balance sheet statements
  • Perform regular salary and equipment benchmarking against other sites, competitors and countries
  • Prepare responses to Requests for Proposals

    • OTHER GENERAL DUTIES

  • Assist with hiring, training and development of staff and foster a collaborative team-oriented work environment
  • Prepare and assist with employee evaluations and disciplinary issues
  • Manage and deploy overflow / temporary staff, ensuring site is adequately staffed at all times, including providing ample coverage onsite
  • Maintain confidentiality and exhibit professional decorum at all time
  • All other duties assigned

    • Key Requirements :

  • 5+ years' comprehensive outsourced operations experience preferred
  • 5+ years' experience in a leadership role
  • Proven experience in growing account(s) under direct management
  • Strong client service, negotiation and communication skills
  • Detail oriented with the ability to prioritise and handle multiple tasks in a demanding, time- sensitive environmentHigh level of competency in MS Excel, Word, PowerPoint and management tools e.g. Workday