Key Responsibilities

• Responsible for user satisfaction on project deliverables.
• Manage projects, engineering design of Avaya Call Center Infrastructure (Avaya CM, System Manager, Session Manager, Session Border Controller, Gateway and etc)
• Manage the Telephony integration with Contact Centre application (Voice / Experience Portal IVR, Avaya POM, WFO, ACR and CMS)
• Ensures the interface and dependencies between infrastructure and application teams are validated
• Collaborate with vendor and business users effectively
• Ability to work independently with strong sense of ownership and commitment.
• Able to articulate complex technical solutions to a wide audience
• Must be able to work in a fast-paced work environment

Key Requirements