IT Assistant

Job Overview :

Our company is currently seeking a qualified and experienced IT Assistant. The scope of work for IT support and specific requirements. Below are some common duties and responsibilities which are (but not limited) in the scope of work for IT support :

Job Description :

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, installing, updating, and / or configuring software applications and resolving hardware, software, or network related problems
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN / WAN performance degradation
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions
• Implementing / maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits
• Ensuring data integrity and implementing backup / recovery procedures to prevent data loss, recover lost and / or corrupted data
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries / requirements, including support contracts and warranty claims
• Ensure IT practices and procedures comply with relevant regulations and internal policies

Requirements :