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E-commerce & Customer Relation Executive - KV - Islandwide, SG

PASONA SINGAPORE PTE. LTD.Islandwide, SG

21 days ago

Job description

Roles & Responsibilities

Position : E- Commerce & Customer Relation Executive (Job ID : 19853)

Tanjong Pagar
Hybrid work arrangement
Basic + AWS + VB

Job Description :

Customer Relation Management

Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook).

Handle customer feedback, complaints, and product-related queries.

Maintain accurate records of customer interactions and feedback.

Logistics Coordination Support

Liaise with Japanese logistics partners to ensure timely deliveries.

Track shipments and assist in resolving delivery-related issues.

Provide updates and reports to the internal team as needed.

E-commerce Operations Support

Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates.

Provide customer support related to billing, address updates, and other subscription-related tasks.

Assist in cross-functional coordination between logistics, operations, and customer service.

Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date.

Marketing & Administrative Support

Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations.

Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products.

Job Requirements :

Diploma in Business, Communications, Logistics, or a related field.

Prior experience in customer service, e-commerce operations, or logistics is preferred.

A problem-solver, organised, detail-oriented, and good at multitasking.

Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction.

Strong communication skills and interpersonal skills to liaise with customers, internal teams, and external partners.

Basic reading and writing in Japanese is required to communicate with Japanese logistics partners.

Experience using mandarin to communicate with Chinese speaking client is a plus.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http : / / www.pasona.com.sg / privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations :

https : / / www.mom.gov.sg / faq / submit-quarterly-referral-and-placement / are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No : R25128964

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

URL : www.pasona.com.sg

EA License No : 90C4069

Tell employers what skills you have

Customer Experience

Customer Interaction

Listings

Customer Support

Interpersonal Skills

eCommerce

Marketing

WooCommerce

At Multitasking

Zendesk

Communication Skills

Administrative Support

Customer Service

Facebook

Scheduling

Japanese

ecommerce platform

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Executive Islandwide • Islandwide, SG

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