Shipping Executive

Job Description &

Requirements

Responsibilities

Strong

operational knowledge within Freight Forwarding covering Air, Ocean

and Crosstrade.

This role supports day to day

Ocean, Air and Road Freight operations

Shipment

planning consists of Air, LCL, FCL, Breakbulk

etc.

Haulage

arrangements

Customs clearance

declaration

Work closely with internal

departments to coordinate customer's

shipments

Handling Import and Export shipments

& documentation from A to Z

Build and

maintain good rapport with customers to fulfill their

requirements

Troubleshooting and attending to

customer complaints / disputes.

Troubleshooting

and attending to ministry / official

authority.

Ensure all enquirers are responded to

within the shortest possible time frame.

To

obtain pricing and generate complete / competitive quotation base on

customer's requirements.

Follow up with

customer, overseas agents and overseas offices on the

quotation / proposal and negotiate to a

closure.

Collaborate with Sales and Commercial

on maintenance of customers.

Monitor billing and

ensure timely invoicing.

Involvement in ad-hoc

duties and assignments may be required from time to

time.

SKILLS REQUIRED

Strong

customer service mindset - Ability to engage and develop a reliable

and long term relationship with customer, a comprehensive view and

understanding of the business and looking out for growth,

opportunity and improvement.

Highly analytical

skills -Ability to review and envisage beyond the current situation

to tap on opportunity for growth and

improvement.

Multitasking - Ability to set

priority for deliverance of assigned tasks in the pipeline within

each deadline

Effective communication skills -

Ability to deliver timely and clear information in appropriate

presentation to achieve desired goals. To close up communication

gaps.

Innovative - Ability to generate and

develop out-of-box and alternative

source / solution

Detailed and meticulous - To

display and demonstrate precision and comprehensive think through

action plan / solution and in delivering "Plan the Work and Work the

Plan" concept.

Risk Management - Ability to

identify potential risk and mitigate the risk and avoid occurrence

and in compliance with the company

policy

Singaporeans and Permanent Residents are

preferred