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Visitor Experience Manager | Art Gallery

AdeccoSingapore, Singapore

30+ days ago

Salary

SGD3000–SGD3500 monthly

Job description

If you are passionate and have prior working experience in tourism / art institutions / customer service, please reach out to us!

Our client is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art.

JOB SCOPE

Develop, administer & maintain work roster
Maintain Standard Operation Procedures (SOP) accuracy
Workflow enhancement & improvement plans
Ensuring that staff are providing excellent customer service
Manpower deployment forecast & planning
Set goals for performance & deadlines
Manage a team of Executive, Supervisors & Ambassadors
Provide assistance and information to visitors
Perform sales transactions for gallery admission events & programs
Perform daily opening & closing of counter, including generating reconciling daily sales reports
Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
Pre-print tickets for group visits & ensure sufficient ticketing management for schools
Manage feedback & perform service recovery in accordance to stipulated guidelines

JOB REQUIREMENT

Working Locations - Nearest MRT will be City Hall MRT

Roster is provided, 5 days between Mondays to Sundays; 9am to 7.30pm

Working experience in tourism / art institutions / customer service is preferred

Service-oriented and customer centricity

Good communication and interpersonal skills

Self-motivated and good teamwork

We regret to inform that only shortlisted candidates will be notified.

Wong Zhi Cheng