Senior Business Analyst, Process Management

Job Summary

As part of the Client Lifecycle Management Transformation program which spans over 30+ countries supporting multiple functions, the Role of Senior Business Analyst (BA) will be to primarily support delivery of Process Automation deliveries, engage with stakeholders to understand as is process, suggest and implement automation solutions, convert requirements into ADO stories, engage T&I / vendor developers to ensure solution is built to requirement, and support automation projects and platform and functional migration efforts.

The objective of project squad team is to reengineer existing process by way of automation and accelerate all existing processes and workflows. This project deliverables would be in an Agile manner, hence principles of Agile ways of working are of utmost importance.

The BA will help work across project working streams to support Product Owner and Change Lead in driving the overall IMO Program. Key Roles and Responsibilities would include:

• To manage change by directly contributing to the business architecture, target operating model, and solution proposal as part of the CLMT programme. This role will need to work with project stream leads and SME's as appropriate to ensure the right solution is being proposed, and that the business and technology teams are clear on the proposed business change scope.

• Understand processes, deep dive to evaluate automation opportunities and execute it.

• Create and maintain feature backlogs for delivery and deliver in close coordination with squad team.

• Work closely the Technology & Innovation Lead, Project Manager, Delivery Team, and other stakeholders as relevant

• Help identify key project risks and issues, as well as working with the appropriate stakeholders and forum and driving for closure and resolution

• Where required, assist in the running of the project working group, which comprises both Business and Technology aspects

• Prepare MVP delivery plan and schedule priorities

• Work closely with Client Management teams and other stakeholders to identify all analytics opportunities and get it executed with databox analytics team.

• Independently take lead in developing workflow solutions, apply standard UI/UX Design principles.

• Work on release plan and support delivery lead in conducting end-user trainings and communications.

• Design process flow-charts on bank available tools, prepare presentations on projects including conducting presentations.

• Collaborate with various stakeholders across functions and geographies to understand business requirements, seek clarifications on issues / feedback raised, solicit inputs, track deadlines and drive process

Key Responsibilities

• Strategy: Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to the role.

• Business: Responsibilities related to the delivery of business and/or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

• Processes: Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.

• People & Talent: Reference all responsibilities related to people and talent matters, for example:

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

• Employ, engage and retain high quality people, with succession planning for critical roles.

• Responsibility to review team structure/capacity plans.

• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

• Risk Management: Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example - The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures.

• All responsibilities under the Risk Management Framework - both execution and supervisory - should be referenced, for example, Act as the [Process] risk control owner under the Group's Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.

• Governance: Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Global, Regional & Country heads of Client Management Teams

• Investors & Insurance (I&I) product Stakeholders

• FMC, FMO, Credit Stakeholders

• Global Account Managers (GAM), Client Managers, Relationship Managers

• CCIB COOs, CEOs and Senior Management

• Program Steering Committees

• GBS Heads

• CLDM stakeholders

• Credit Centre of Excellence (CoE)

• Technology & Innovation Team

• CCIB Business & Product Support Stakeholders

• Support functions (Finance, HR, Risk, Legal, Compliance etc.)

• Various teams within the Client Lifecycle Management (e.g. Frontline, Middle Office, Operations, Technology, Compliance, FCC)

• GBS In-country & Hub teams

Our Ideal Candidate

• Excellent Business Analysis skills with capabilities to document requirements

• Knowledge of KYC Processes

• Knowledge of Business Analytics and process improvement concepts

• Experience working within an agile team, both co-located and offshore

• Excellent written & oral communication skills, comfortable with facing off senior stakeholders

• 5 plus years of corporate banking experience in operations and client experience domain

• Path finding, self-guided abilities and should be comfortable with frequent changes in the industry and organizational setup

• Analytical and change mindset with problem solving capabilities

• Knowledge of ADO or other Agile tools

• Knowledge of workflow tools and analytics tools such as Tableau will be advantageous

• Exceptional ability to build effective working relationships across all levels of a diverse, global organisation

• Exceptional collaboration skills, strong team player

• Strong emphasis on self-reliance, confidence, and commitment to delivering for clients, stakeholders and the team

• Strong interpersonal and presentation skills, team player

• Ability to work under pressure and to tight deadlines, with excellent time management skills

Role Specific Technical Competencies

• Business Analyst Experience

• KYC Domain Knowledge

• ADO or Agile Tools

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• \tDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• \tNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• \tAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• \tCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• \tTime-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• \tFlexible working options based around home and office locations, with flexible working patterns.

• \tProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• \tA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• \tBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers