Concierge (Retail Store)

Roles & Responsibilities

Job Description:

• Greet shoppers.
• Answer enquiries and provide accurate information about products and services.
• Professionally handle customer complaints, suggest appropriate solutions such as exchanges or refunds, and escalate complex cases to management when necessary.
• Manage in-person returns, exchanges, and cancellations according to store policies.
• Assist with mall promotions, redemption of vouchers, membership registrations, and general administrative tasks.

Job Requirements:

• Minimum of GCE 'N' or 'O' Levels.
• 1-2 years of experience in retail, hospitality, or concierge services is highly advantageous.
• Flexibility to work retail hours, which include shifts, weekends, and public holidays.

Tell employers what skills you have

Customer Service Skills
Retail
Registration
Concierge Services
Administrative Work
Promotions
Discount vouchers
Store Security Policy
Customer Services
Hospitality