Customer Specialist (Call Centre, Service, Spare Parts) JAC

Roles & Responsibilities

RESPONSIBILITIES

· Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

· Follow up closely with internal parties for resolutions.

· Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems.

· All customer service request and any follow-up interaction is logged into CRM accurately andtimely.

· Assist in processing and invoicing Local and Export spare part orders.

· Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD.

· Spare parts inventory management.

· Perform other assigned duties and/or project work.

REQUIREMENTS

· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an advantage.

· Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver qualitycustomer service.

· Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

· Proficient in Microsoft Excel, Word and PowerPoint.

· Experience in SAP will be an advantage.

· On-the-job training will be provided to ensure proficiency in role requirements.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Microsoft Dynamics CRM
Resolving Product Problems
SAP IS
comprehension
online communication strategy
Internal negotiations
PowerPoint
Communication Skills
Banking
Email
Call Center