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NOC Technician - Islandwide, SG
U3 INFOTECH PTE. LTD.Islandwide, SG5 days ago
Job descriptionOperate and monitor systems, applications, network, and telecommunication lines to ensure smooth functioning. Perform fault response, troubleshooting, and incident / problem management : detect system abnormalities, resolve issues, and follow up on escalated cases to ensure resolution. Execute user service requests in accordance with QMS standards. Provide technical support during disaster recovery, contingency testing, scheduled maintenance, system change requests, software installations, and network equipment troubleshooting. Monitor and maintain environmental conditions in the data center (e.g., UPS, air-conditioning). Act as Physical Security Controller for the data center, ensuring adherence to security protocols. Track and manage the usage of storage media, stationery, and other consumables. Generate regular inventory and statistical reports. Work 24 / 7 on rotating 12-hour shifts as required. Perform any other duties as assigned by the supervisor or management. Strong analytical and problem-solving skills. Results-oriented mindset with attention to detail. Effective communication skills (verbal and written). Ability to work collaboratively as part of a team. Diploma in Information Technology, Computer Science, or a related discipline from a recognized Polytechnic. Basic knowledge of PC operations and computer networking. Experience working in a computer operations or IT support environment preferred. Fresh diploma graduates are welcome to apply. Strong problem-solving abilities with keen attention to detail. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team setting. Knowledge of Windows and Linux operating systems is an advantage. ITIL Foundation knowledge or certification is preferred.
Roles & Responsibilities
Role Purpose
The Technical Support – Network Operations Center (NOC) is responsible for ensuring the seamless operation of the organization’s network infrastructure. This role provides technical assistance, monitors network performance, and proactively addresses any issues to maintain optimal system availability and performance.
Key Accountabilities
- Monitor network performance, identify anomalies, and take prompt corrective action.
- Respond to technical inquiries and provide timely, effective solutions to network-related issues.
Responsibilities & Duties
Key Competencies
Education Requirements
Experience Requirements
Skills Required
Please refer to U3’s Privacy Notice for Job Applicants / Seekers at https : / / u3infotech.com / privacy-notice-job-applicants / . When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment / employment and related purposes.
Tell employers what skills you have
Troubleshooting
Technical Assistance
Ability To Work Independently
Data Center
Inventory
Physical Security
Consumables
Information Technology
Telecommunication
Networking
Operating Systems
Windows
ITIL
Disaster Recovery
Linux
Technical Support
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Technician Islandwide Sg • Islandwide, SG
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