Customer Service Executive

Roles & Responsibilities

Job Summary :

Responsible for delivering exceptional service by addressing customer inquiries, resolving issues, and ensuring overall satisfaction. The role involves managing customer interactions across multiple channels—phone, email, live chat, and social media—while adhering to company policies and maintaining a professional, friendly attitude.

Key Responsibilities :

• Respond promptly to customer inquiries via phone, email, live chat, and other communication channels.
• Stay informed about product updates, company services, and promotions to assist customers effectively.
• Resolve customer complaints by identifying the root cause, offering solutions, and following up to ensure resolution.
• Meet performance targets, including response time, customer satisfaction, and issue resolution rates.
• Collaborate closely with relevant stakeholders to resolve customer issues promptly.
• Conduct outbound sales calls to existing customers to promote products / services using prepared scripts (when required).

Qualifications :

Tell employers what skills you have

Ability to Multitask

Microsoft Office

Brokerage

Microsoft Excel

Ability To Work Independently

Interpersonal Skills

Freight

Communication Skills

Customer Satisfaction

Team Player

Articulate

Customer Service

Shipping

Customer Service Experience