(Pre-Opening) Guest Service Assistant (Quincy House)

Responsibilities

This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for serviced residence guests.

• Work closely with the Residence Manager & Deputy Residence Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
• Collaborate closely with Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests / long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Undertake any other duties assigned by superiors diligently and professionally.

Requirements