SUPERVISOR

Roles & Responsibilities

A supervisor is a first-line manager who manages and oversees the work of a team, providing guidance, assigning tasks, and monitoring performance to ensure goals and deadlines are met . Key responsibilities include managing staff and schedules, resolving workplace issues , conducting performance reviews , ensuring compliance with policies, and acting as a liaison between the team and senior management.

Key Responsibilities

• Team Management & Task Assignment : Guide, direct, and motivate a team, assigning tasks based on individual strengths to achieve daily targets and performance goals.
• Performance Monitoring & Evaluation : Monitor progress, evaluate team members' performance, and provide feedback or training to improve skills.
• Problem-Solving & Conflict Resolution : Handle issues, complaints, and conflicts that arise within the team, ensuring a positive and productive work environment.
• Scheduling & Staffing : Create and manage employee work schedules, ensuring adequate staffing to meet operational needs.
• Communication : Provide regular updates to upper management on team performance, relay technical information to the team, and act as a communication channel between employees and senior leadership.
• Compliance & Procedures : Ensure that all work is done in accordance with company policies, procedures, and safety standards.
• Training : Develop and implement training programs to onboard and develop new employees.

Essential Skills

Relationship to Management

Tell employers what skills you have

Negotiation

Leadership

Inventory

Sanitation

Channel

Compliance

Team Management

Communication Skills

Customer Service

Scheduling

Timekeeping

Ability To Learn

Conflict