Senior/Capella Culturist (Guest Relations Executive)

Position Overview

The role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. Stationed at The Living Room of the Capella Hotel, the Capella Culturist is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

Living Room Operations

• Maintain complete knowledge and understanding of Hotel's and Residence layout, appointments, amenities and locations, all service hours of operations
• Maintain complete knowledge and understanding of local events, local cultural heritage, attractions, holiday schedules, dining and entertainment venue
• Maintain complete knowledge and understanding of all certified vendors information: activities, prices, schedules, penalty policies
• Conduct Capella Moments and Capella Curates activities
• Perform pre-arrival calls
• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Collect guest preferences for all guests during pre-arrival calls
• Ensures daily line-ups are being conducted effectively
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
• Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities. Communicate pertinent guest information to designated departments/personnel (i.e., special requests)

Talent Profile

1. Diploma in Hospitality Management or equivalent
2. Minimum 1 year of experience in front of house role at luxury hotels/resorts
3. Knowledge of local attractions, dining options and activities preferred