Field Service Engineer

Job Description :

The Senior Field Service Engineer is responsible for product service and support at customer locations for Gas Purification Systems. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to work independently with minimal input from management. Additional responsibilities include mentoring and training Level I and Level II Field Service Engineers within the region, including on-the-job training and support. They may be required to be the primary service interface for a customer site or installation, ensuring that service delivery and communication meet or exceed customer expectations.

Key Responsibilities

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
• Mentor less experienced Field Service Engineers on technical and administrative tasks.  This may be delivered via informal on-the-job training and more formal classroom training.
• Develop and publish training material to support, and deliver, customer and FSE training, within the region.
• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.
• Promote, manage, and execute Preventative Maintenance Agreements at customer sites, working with management and sales teams to ensure contractual obligations are met.
• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
• Provide parts / labor requirements to local CSR (Customer Service Representative) for customer quote generation.
• Coordinate service activities within the local FSE team at customer sites, scheduling FSE visits and providing primary communication with the customer on timing and activities being performed.
• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required.
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary.
• Serve as primary contact for large customer sites, coordinating with sales, field applications and other Entegris groups on customer communication, requirements and obligations.
• Attend and successfully complete all required corporate training.

Requisite Criteria & Skills