Senior Application Analyst Programmer

Roles & Responsibilities

The Opportunity

Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success. They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Responsibilities

• Resolve user-impacting incidents swiftly and efficiently, ensuring thorough investigation and clear communication throughout the incident lifecycle.
• Proactively identify workarounds and coordinate stakeholders during major incidents.
• Handle user requests promptly, prioritizing based on urgency and impact, and escalate when necessary while remaining the main point of contact.
• Drive sustainable solutions to prevent recurring issues by identifying root causes and proposing improvements such as feature development, automation, or help updates.
• Act as the primary communication channel between IT and stakeholders, collaborating with support engineers, users, and other teams.
• Follow established processes and contribute to continuous improvement initiatives.
• Define and implement application monitoring for timely incident detection, using monitoring-as-code where applicable.
• Supervise and monitor batch chains to ensure timely issue resolution and minimize downtime.
• Produce regular reports on data quality and streamline processes to reduce manual intervention.
• Provide Level 2 application support to back-office users and manage incidents and requests from business and IT teams.
• Coordinate multi-team incident resolution and contribute to problem management and continuous improvement.
• Maintain a knowledge base and support training initiatives to reduce user requests.
• Participate in release testing, performance analysis, and production deployment and validation, including weekend releases on a rotating schedule.
• Write and maintain code based on technical specifications for software applications and systems.

Requirements

Proficiency in Calypso back-office functionalities including : Engines, Events, Filters, Reporting Framework, ScheduledTask

Message / SWIFT messages, Transfers, Settlement Delivery Instructions

Accounting, Pricers, Workflows, Reconciliation processes

Professional Skills & Mindset :

Next Step

Click “apply” or send resume to : Tamanna Bilandi

tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Tell employers what skills you have

Mentoring

Application Monitoring

Analytical Abilities

Investigation

Data Quality

Technology Solutions

Channel

Problem Management

Application Support

SQL Server

General Insurance

Money Market

Team Player

Business Analyst