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Technical Support Specialist - SALLING SEARCH PTE. LTD.

SALLING SEARCH PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

1 day ago

Job description

Roles & Responsibilities

We are partnering with a global leader in maritime digital solutions to find a Technical Support Specialist to join their Singapore team. This is an exciting opportunity to work with cutting-edge technology in a dynamic and fast-evolving industry.

The Technical Support Specialist’s mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.

Responsibilities

Provide 1st and 2nd line technical support for the company's software and services via phone and email.
Collaborate with global teams for efficient technical support services.Technical Support Specialist
Contribute to internal projects and special deliveries.
Prioritize Customer Success as the core objective.

Eligibility Criteria

Diplomas / Bachelor’s degrees / Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.

At least 2-5 years of experience in customer-facing technical support roles preferably in IT, networking, or software support.

Demonstrated ability to troubleshoot complex technical issues independently.

Strong troubleshooting experience and fundamental knowledge in networking, operating systems, hardware, and email protocols

Familiarity with maritime satellite communication and the shipping industry is a plus.

Experience working cross-functionally with internal teams (e.g., development or product).

Enthusiasm for technology and a strong passion for customer satisfaction.

Exceptional analytical and problem-solving abilities.

Effective decision-making skills, both individually and within a team.

Excellent communication skills in both English (oral and written).

Proactive, self-motivated, and eager to learn.

Ability to go the extra mile in a dynamic work environment.

Working Hours

Week 1 : Mon-Fri, 8am to 5pm

Week 2 : Mon-Fri, 2pm to 11pm

Week 3 : Mon-Fri, 7am to 4pm and Sat-Sun : 8am to 8pm

Week 4 : Tues and Wed, 8am to 5pm (Mon, Thu, Fri, Sat and Sun off)

Fridays can WFH

First 3 months 8am to 5pm

For more information, reach out to Ram Gopalakrishnan at ram@sallingsearch.com to learn more.

Salling Search Pte Ltd (EA License No : 15S7671)

Sai Ramana Gopalakrishnan (Reg No : R2197901)

Tell employers what skills you have

Excellent Communication Skills

Technical Documentation

A+

Troubleshooting

Hardware

Customerfacing

Customer Success

Information Technology

Windows Operating Systems

Networking

Operating Systems

Customer Satisfaction

Satellite

Customer Service

Shipping

Technical Support

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Technical Specialist • D01 Cecil, Marina, People’s Park, Raffles Place, SG