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End User Services Engineer, Group End User Services
OCBC BankSingapore30+ days ago
Job type
- Permanent
Job descriptionStrong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, Video / voice conferencing, Telephony, MDM / Intune, SCCM, application packaging, Windows GPOs. Knowledge in related infrastructure domains Windows AD, SCCM, messaging HCI, network, etc. Knowledge of endpoint security, management of group policies and security controls. Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite) Added advantage if possessed VB, C#, Python programming language, PowerBI and RPA. Added advantage if possessed professional certification in CISSP (Certified Information System Security Professional), Excellent communication, interpersonal and presentation skills. Excellent analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player.
End User Services Engineer, Group End User Services - ( 240000IZ )
Description
The work location is at Tampines.
Manage end-user services operations and provide technical support for PC / notebooks in a large-scale enterprise environment.
- Manage Windows and Mac base image builds, patch updates, and resolution of end-user issues.
- Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software.
- Provide support for setup of large-scale video / audio conferences and virtual events.
- Manage service status, escalations, track major incidents and service issues. Coordinate updates to management and manage communications to users
- Participate in EUC projects including implementation of Office 365 Collaboration suite, Windows version upgrades, and virtual desktop environment.
- Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience.
- Develop automation scripts to optimise endpoint performance, deployment and maintenance.
Qualifications
Job Requirements
Bachelor’s degree in IT and minimum 3 years experience in an IT end-user computing and engineering position, preferably in banking.
Primary Location
Singapore
Technology Solutions
Organization
Group Technology Services
Schedule
Permanent
Full-time
Job Posting
19-Aug-2024, 8 : 58 : 25 PM