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Customer Service Executive

SnaphuntSingapore, Singapore

30+ days ago

Job description

The Offer

Flexible working options
A role that offers a breadth of learning opportunities
Opportunity to make a positive impact

The Job

Responsibilities

Customer Inquiries & Bookings : Handle customer inquiries via WhatsApp, email, and phone, guiding them through booking options and answering service-related questions.

Job Confirmations & Scheduling Support : Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests.

Handling Client Issues & Escalations : Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone.

Managing Client-Initiated Changes : Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations.

Service Quality Follow-ups : Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality.

Invoice & Payment Support : Assist customers with billing inquiries, payments, and coordinate with Finance on disputed invoices.

Customer Retention & Relationship Management : Build strong relationships with repeat customers, ensuring high satisfaction and loyalty.

Collaboration Across Teams : Work closely with the Operations and Finance teams to ensure smooth service delivery and issue resolution.

The Profile

Requirements

Experience in Customer Service : Prior experience in a customer-facing role, preferably in service-based industries such as cleaning, hospitality, or facilities management.

Strong Communication Skills : Ability to handle customer interactions professionally across WhatsApp, email, and phone.

Problem-Solving & Conflict Resolution : Skilled at managing customer complaints, turning negative experiences into positive outcomes.

Tech-Savvy & Process-Oriented : Comfortable using CRM, service ticketing, and scheduling tools to manage customer interactions efficiently.

Detail-Oriented & Organized : Able to track multiple customer requests, follow up on inquiries, and ensure no details are missed.

Team Player : Works well with Operations and Finance teams to ensure smooth service execution.

Ability to Work in a Fast-Paced Environment : Handles multiple customer interactions daily while maintaining high service standards.

The Employer

Our client is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. Our client leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.

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Customer Service Executive • Singapore, Singapore