OPERATIONS MANAGER - MARTINO AGENCY

Roles & Responsibilities

We are seeking a dedicated and experienced Operations Manager to oversee the daily operations of our restaurant. The Operations Manager will play a key role in maintaining the highest standards of service, quality, and customer satisfaction. This position requires strong leadership, organizational skills, and a commitment to delivering a superb dining experience.

Responsibilities :

• Manage, motivate, and mentor restaurant staff.
• Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling.
• Ensure a high level of customer satisfaction.
• Collaborate with chefs and culinary teams to develop and update menus, pricing strategies.
• Manage inventory levels, including food, beverages, and supplies.
• Enforce health and safety standards, food safety protocols, and cleanliness guidelines.
• Monitor budget and financial performance.
• Ensure the restaurant's physical appearance is well-maintained.

Qualifications :

Tell employers what skills you have

Leadership

Microsoft Office

Service Innovation

Customer Experience

Business Continuity

Inventory

Purchasing

Administration

Equipment Maintenance

Compliance

Team Management

Cashiering

Customer Satisfaction

Prevention

Regulatory Requirements

Customer Service

Scheduling

Service Excellence

Pricing

Hospitality