Policy Escalation Specialist, YouTube (Japanese) -Singapore

Product area

At

YouTube, we believe that everyone deserves to have a voice, and

that the world is a better place when we listen, share, and build

community through our stories. We work together to give everyone

the power to share their story, explore what they love, and connect

with one another in the process. Working at the intersection of

cutting-edge technology and boundless creativity, we move at the

speed of culture with a shared goal to show people the world. We

explore new ideas, solve real problems, and have fun - and we do it

all together.

Job

description

Fast-paced, dynamic, and

proactive, YouTube's Trust & Safety team is dedicated to making

YouTube a safe place for users, viewers, and content creators

around the world to create, and express themselves. Whether

understanding and solving their online content concerns, navigating

within global legal frameworks, or writing and enforcing worldwide

policy, the Trust & Safety team is on the frontlines of

enhancing the YouTube experience, building internet safety, and

protecting free speech in our ever-evolving digital

world.

Qualifications

Job

responsibilities

Manage escalations, with a focus on the Japan market, as

part of the APAC Headquarters team in the Trust and Safety

organization.

Review and manage escalations,

including graphic and controversial video content, in line with

YouTube's Community Guidelines.

Ensure that

all escalations are triaged, tracked, investigated, resolved and

communicated using internal tools and systems. Manage or assist in

conducting reviews to capture lessons-learned and ensure regular

follow-up for any items identified.

Analyze,

identify, prioritize, and deliver operational improvement

opportunities.

Partner with cross-functional

teams to define the plan for resolving

escalations.

Minimum

qualifications

Bachelor's degree or equivalent practical

experience.

4 years of experience in Trust and

Safety, Policy, cybersecurity, content policy / review, anti-abuse,

data analytics or related fields.

Ability to

work non-standard, on-call rotation work hours, including

weekends.

Ability to communicate in Japanese

fluently to support policy management in this

region.

Preferred

qualifications

Experience in driving operational efficiency and process

management.

Ability to work through ambiguity,

solve problems, and grow in a fluid environment.

Ability to build relationships with cross-functional

partners across geographies.

Ability to use

data to drive strategy and business.