Roles & Responsibilities
What You'll Do :
Reports to Head of Training Operations Section in Training Institute. Key role is to manage training administration and supporting course delivery with following responsibilities :
1. Customer & Course Administration
- Handle course enquiries, registrations, and certificate matters.
- Shortlist eligible trainees and assist with letter of acceptance forms.
- Create course runs and monitor class enrolment and status.
- Guide trainees through the enrolment process in the Training Management System (TMS).
- Follow up on course fee payments.
- Manage attendance records, assessments, and evaluation forms.
2. Funding Administration (SkillsFuture Singapore)
Advise trainees on funding eligibility and grant amounts.Support trainees with SkillsFuture Credit (SFC) applications.Track and monitor attendance, assessment results, and funding claims.3. Daily Course Support
Prepare logistics for class delivery.Administer classes and examinations.Assist trainers with setup as needed.4. Class Support (Optional, Based on Schedule)
Support Saturday classes (average once a month).Support weekday evening classes on a rotational basis.5. Other Duties
Perform any other tasks assigned by the Head of Section.What You'll Need :
Diploma in any disciplinePossess at least 2 – 3 years of relevant experienceProficient in Microsoft Office Application (Word, Excel & PowerPoint)Possess good interpersonal communication skillsGood analytical and problem-solving skillsAbility to work independently and good team player who can work with all levels of people in the organizationKnowledge of training operations work would be an advantageWhat We'll Provide :
Immerse in a positive work environment that promotes / fosters teamwork and collaborationYou will receive attractive remuneration for good performance. You will work in teams that thrive on collaboration for outstanding achievements.Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Ability To Work Independently
Good Interpersonal Communication Skills
Administration
Grants
TMS
Communication Skills
Administrative Support
Team Player