Training and Development Manager (Retail andDevelopment)

Position

Overview : We are seeking an

experienced Trainer (Retail & Development) to join our team. In

this full-time position, you will be responsible for designing and

delivering comprehensive training programs to upskill our retail

staff, ensuring they are equipped with the knowledge and skills to

provide exceptional customer service and drive

sales.

What you'll be

doing

Developing and

facilitating engaging training sessions on product knowledge, sales

techniques, customer service, and other relevant retail

topics

Identifying training needs and

designing customized programs to address skill gaps

Facilitate in-store training sessions on weekdays during

retail hours (e.g., 11 : 00 AM - 8 : 30 PM).

Monitoring and evaluating the effectiveness of training

initiatives, making adjustments as necessary

Providing one-on-one coaching and mentoring to support

the professional development of retail staff

Collaborate with the HR and Operations teams to identify

training needs and design customized modules.

Collaborating with the management team to align training

with the company's strategic objectives

Monitor training effectiveness through feedback and KPIs

to refine future programs.

Maintaining

training records and providing progress

reports

What we're

looking for

Relevant

qualification in a field such as Education, Human Resources, or

Business

Minimum 3 years of experience as a

Trainer or L&D professional, preferably in the retail

industry

Excellent facilitation and

presentation skills, with the ability to engage and motivate adult

learners

Strong understanding of adult

learning principles and the ability to design effective training

programs

Proficient in data analysis and using

metrics to measure training impact

Excellent

communication and interpersonal skills, with the ability to build

rapport with employees at all levels

Passion

for learning and development, with a commitment to continuous

improvement

What we

offer

Competitive

salary and performance-based bonuses

Comprehensive benefits package, including medical

benefits

Opportunities for career advancement

and professional development

Supportive and

collaborative work

environment

About

us

HYSSES (SINGAPORE) PTE LTD' is a leading

retailer of premium beauty and wellness products. With a focus on

quality, innovation, and exceptional customer service. Our company

culture is built on the principles of teamwork, respect, and a

commitment to personal and professional

growth.

If you're passionate about training and

development, and eager to contribute to the success of a dynamic

retail organization, we encourage you to apply for this exciting

opportunity. Apply now to take the

first step toward joining our team.