Intern (Front Office)

Position Overview

The Intern handles guest arrivals and departures, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism.

The Role

Front Office Operations

• Responsible for the overall tenure, efficient check-in / check-out, in room explanation, all form of payments and update of guests' preferences.
• Provides accurate information to guests' inquiries.
• Assists guests with Dining, Transportation, Entertainment, Events, Tours, Directions and requests or any other needs.
• Set up accurate accounts for each reservation during guest registration and update guest profile
• Prepare guest registration card and room key
• Escort guest to room and provide room orientation
• Promote accommodation packages, loyalty programmes and food and services offerings to guests
• Perform upselling and suggestive selling

Talent Profile