Position Overview
The Intern handles guest arrivals and departures, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism.
The Role
Front Office Operations
- Responsible for the overall tenure, efficient check-in / check-out, in room explanation, all form of payments and update of guests' preferences.
- Provides accurate information to guests' inquiries.
- Assists guests with Dining, Transportation, Entertainment, Events, Tours, Directions and requests or any other needs.
- Set up accurate accounts for each reservation during guest registration and update guest profile
- Prepare guest registration card and room key
- Escort guest to room and provide room orientation
- Promote accommodation packages, loyalty programmes and food and services offerings to guests
- Perform upselling and suggestive selling
Talent Profile
Ability to work well under pressureIndependent individual who can perform job functions with minimal supervision