Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
Update own knowledge of products and treatment brand standards, outside of training.
Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
Any other duties and tasks as assigned.
Requirements
Relevant certification in Spa Services
At least 1 year of relevant experience
Excellent communication and interpersonal skills
Willing to work shift hours including weekends, and public holidays