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Operations Manager (Lifts & Escalators) - Perm Role | CSNLH02
Operations Manager (Lifts & Escalators) - Perm Role | CSNLH02CAREER STORY PTE. LTD. • Singapore, Singapore, Singapore
Operations Manager (Lifts & Escalators) - Perm Role | CSNLH02

Operations Manager (Lifts & Escalators) - Perm Role | CSNLH02

CAREER STORY PTE. LTD. • Singapore, Singapore, Singapore
5 days ago
Job description

Job Description : Operations Manager – Lifts & Escalators

Job Title : Operations Manager (Lift & Escalator Services)

Department : Operations

Reports To : Managing Director / General Manager Location : Singapore

The company seeks a highly motivated and strategic Operations Manager to lead our service, maintenance, and modernization divisions. This critical role demands proven leadership skills and a highly collaborative approach to drive operational efficiency, superior client satisfaction, and absolute statutory compliance with all Singapore regulations.

Core Responsibilities

1. BCA Compliance & Regulatory Assurance (Critical Focus)

  • Serve as the in-house subject matter expert for all Singapore BCA regulations governing lifts and escalators (e.g., BMSM Regulations, PTO protocols, MCP requirements).
  • Directly ensure that all maintenance, service, and project work meets or exceeds mandated safety and quality standards, minimizing liability.
  • Proactively manage all necessary regulatory documentation, reporting, and serve as the primary liaison for BCA audits or official inquiries.

2. Leadership & Team Development

  • Provide proven leadership to field operations staff (technicians, supervisors), cultivating a high-performance culture founded on accountability and safety.
  • Implement coaching, training, and mentorship programs to foster continuous improvement and technical competency across the team.
  • Champion a highly collaborative environment, ensuring fluid communication and integrated workflow between field, project, and administrative teams.
  • 3. Operational Performance & Financial Health

  • Oversee and optimize all operational workflows, including dispatching, scheduling, repair prioritization, and resource allocation to meet contractual obligations efficiently.
  • Manage departmental budgets, control labour and material costs, and continuously identify strategic process improvements to drive profitability.
  • Monitor key performance indicators (KPIs) such as uptime, response times, and service quality, using data to inform tactical decisions.
  • 4. Client & Stakeholder Management

  • Build and maintain strong, long-term professional relationships with key clients, acting as the senior point of escalation for complex technical or service-related concerns.
  • Ensure service delivery consistently exceeds client expectations, reinforcing company’s reputation for reliability and value.
  • Candidate Profile & Requirements

  • Experience : Minimum 7+ years in a senior operations or management role specifically within the lift / escalator industry in Singapore .
  • Regulatory Expertise : Non-negotiable, in-depth, demonstrable experience with Singapore BCA compliance frameworks and associated administrative requirements.
  • Leadership : Demonstrated success in leading, developing, and motivating technical teams. Must be a natural collaborator.
  • Education : Degree in Mechanical, Electrical Engineering, or a closely related technical discipline preferred.
  • Attributes : Must be highly motivated , autonomous, strategic in problem-solving, and comfortable driving complex projects simultaneously.
  • Interested applicants, please click APPLY NOW

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    Operation Manager • Singapore, Singapore, Singapore

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