Talent.com
This job offer is not available in your country.
Butler - SSG HOTELS PTE. LTD.

Butler - SSG HOTELS PTE. LTD.

SSG HOTELS PTE. LTD.D08 Little India, SG
7 days ago
Job description

Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels :

  • Maxwell Reserve, Autograph Collection Hotel (Marriott);
  • Duxton Reserve, Autograph Collection Hotel (Marriott);
  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits :

  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse / domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
  • As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.
  • 2 nights yearly staycation any of the Garcha Group hotels
  • 20% off Food / Alcohol Bill at all Garcha Group restaurants and bars

    • Job Description

  • Maintain a well-groomed appearance as per company standard.
  • Meet and greet guests upon arrival / farewell.
  • Escort guests and luggae within the hotel premises and provide a room orientation.
  • Able to provide guest satisfaction experiences such as hotel tour, explanation of services, as well as assist with luggage handling, unpacking and packing services.
  • Handle check-out procedures smoothly, ensuring guest satisfaction.
  • Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests.
  • Respond to guests and work closely with other departments within the hotel; Front Office, Housekeeping, F&B etc to provide the best service for hotel guests.
  • Keep track and attend to guest preferences and requests (eg. Pillow type, room temperatures, wake-up times).
  • Coordinate special food requests (eg. dietary needs etc.).
  • Be familiar with and promote hotel facilities, provide destination information and local recommendations.
  • Be available for guest needs at any time during their stay.
  • Report and document any guest incidents, accidents or unusual occurrences in line with company procedures.
  • Upholding the highest standards of etiquette, service, and professionalism
  • Handle matters with discretion and professionalism.
  • Any other duties / tasks as requested by management.

    • Tell employers what skills you have

    Front Office

    Concierge Services

    Property Management

    Restaurants

    Housekeeping

    Interpersonal Skills

    Inventory

    VIP

    Property

    Exceptional Customer Service

    Interpreting

    Attentive

    IV

    Customer Service

    Hospitality

    Create a job alert for this search

    Butler • D08 Little India, SG