Genesys Cloud Engineer

Roles & Responsibilities

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience with Genesys Cloud CX (PureCloud) or similar CCaaS platforms.
• Experience with Genesys Architect, IVR / ACD, call routing strategies, and WEM (Workforce Engagement Management) modules.
• Strong knowledge of REST APIs, webhooks, and integrations with third-party platforms.
• Understanding of SIP, VoIP, telephony infrastructure, and network fundamentals.
• Experience with scripting and automation (e.g., Python, PowerShell, JSON).
• Familiarity with CRM systems (Salesforce, Microsoft Dynamics, etc.).

Tell employers what skills you have

Genesys

JSON

Kubernetes

Azure

Dynamics

Architect

REST

Scripting

Information Technology

Routing

Telephony

Maven

Python

VoIP