Sales Manager (Hotel)

An exciting opportunity has arrived at The

Garcha Group, Singapore's boutique hotel group currently with the

following hotels :

Maxwell

Reserve, Autograph Collection Hotel

• (Marriott);
• Duxton Reserve, Autograph
• Collection Hotel (Marriott);
• The Vagabond
• Club, a Tribute Portfolio Hotel (Marriott);

The Serangoon Club, a Tribute Portfolio Hotel

(Marriott).

Garcha Group

Benefits :

• As an associate of a

Marriott hotel, you, your parents or parents-in-laws, children,

spouse / domestic partner and siblings are eligible for discounts on

F&B and room rates in 7,000+ hotels

world-wide.

• As an associate of a Marriott

hotel, you have access to the "Global Learning + Development" tool

which creates for you personalized learning experiences designed to

help you thrive in their Marriott career journey. (see attached for

full Marriott benefits

• 2 nights yearly

staycation including all meals and beverage (incl. alcoholic) in

any of the 4 Garcha Group hotels in Singapore.

20% off Food / Alcohol Bill at all Garcha Group restaurants and

bars

Job

Description

1. Manages group room

enquiries (10 or more rooms / people) and related functions,

dealing from receipt of request to contracting and

payment.

2. Liaise with in-house departments for

a quick and smooth execution and conversion of group business.

Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP

guests.

3. Manages site inspections, organizing

visits, room allocation, inspection of rooms and coordinates all

departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

4. Speaks with

others using clear and professional language; prepares and reviews

written documents accurately and completely; answers telephones

using appropriate etiquette.

5. Develops and

maintains positive working relationships with others; listens and

responds appropriately to the concerns of other

employees.

6. To meet and exceed individual

assigned sales goal and shared responsibility for team members for

achievement of total department sales budget.

7.

To conduct 5 sales calls daily and 3 sales activities ie

Entertainment & Site Inspection per week.

8.

To identify and develop new potential accounts (to prospect at

least 2 new accounts per week).

9. Develop sales

plans to generate business from identified

markets / accounts.

10. Determine corporate

account needs and initiate sales activities of each assigned

market / account to enable future bookings.

11.

Continuously communicate the benefits and ongoing promotions of the

hotel to the customer.

12. Management and growth

of corporate accounts by tracking individual transient, group and

catering production goals.

13. Negotiate

transient rates for assigned accounts.

14.

Prospect new business through phone solicitation, physical sales

calls, site inspections, trade shows, sales blitz, e-mail, research

via newspapers & online resources.

15.

Gather market intelligence : new product ideas, competition

activities, new customer trends and

performance.

16. Be actively involved in

ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments

to customer on all sales / operational documents and adhering to the

standards set by the department in execution and filing of all said

documents.

17. Be a team player motivating peers

and subordinates in support of department goals in sales and

operations. To manage and develop Interdepartmental relations while

not compromising customer satisfaction, revenue, profitability or

associate morale of department / Hotel. To initiate team building

activities.

18. To adhere to personal behavioral

norms of integrity such as grooming, ownership, contactability,

accountability, responsibility, visibility and

punctuality.

19. Perform any other duties

assigned by owner according to changing business, economic,

customer needs or restructure within Sales & Marketing

Department.

20. Additional leadership

responsibilities as assigned.