FIELD TECHNICAL SPECIALIST - D13 Macpherson, Braddell, SG

Roles & Responsibilities

Provisioning and Deployment : Set up and manage cloud infrastructure, including servers, databases, and networking components.

Monitoring and Optimization : Continuously monitor system performance, manage resource allocation and optimize costs.

Maintenance : Regularly update and maintain cloud infrastructure to ensure smooth operation.

Access Control : Implement and manage access control policies, ensuring secure and appropriate access.

Compliance : Ensure adherence to industry standards and regulations, including data protection and privacy laws.

Security Audits : Conduct regular security audits to identify and mitigate vulnerabilities.

Automation : Develop and maintain automation scripts for deployment, monitoring, scaling, and other routine tasks.

Infrastructure as Code (IaC) : Utilize tools like Terraform, Ansible, or CloudFormation to manage infrastructure via code, enabling consistent and reproducible deployments.

Troubleshooting : Diagnose and resolve technical issues in the cloud environment efficiently.

Incident Response : Participate in on-call rotations and quickly respond to incidents to minimize downtime and impact.

Scaling : Implement and manage auto-scaling policies to handle varying workloads.

Performance Tuning : Optimize system performance based on workload and business requirements.

Capacity Planning : Forecast and manage resource requirements to meet future demands.

Client Support : Provide technical support to clients, addressing their issues, concerns, and requests related to cloud infrastructure.

Customer Onboarding : Assist clients in onboarding processes, ensuring smooth transitions to cloud environments.

Consultation : Our expert advice and guidance to clients on best practices, architecture, and optimization strategies.

Cross-functional Collaboration : Work closely with development, security, sales, and other teams to ensure seamless integration and operation.

Documentation : Maintain comprehensive documentation of cloud infrastructure, configurations, and operational procedures.

Upgrades and Patching : Keep systems updated with the latest software patches and updates to maintain security and efficiency.

Innovation : Explore new cloud technologies and services to enhance existing infrastructure and other innovative solutions to clients.

Feedback Loop : Actively gather feedback from clients and internal teams to continuously improve services and infrastructure.

Language : Able to handle clients speaking various languages, including Hindi, Tamil, and preferably Arabic.

EA License no : 96C4864

Reg No : R23115903 Kong Yin Ching

Tell employers what skills you have

Security Audits

Bloomberg

Troubleshooting

Arabic

Telephony

Access Control

Security Management

Networking

Performance Tuning

ITIL

Ansible

Databases

Tamil

Business Requirements

Technical Support