Product Solution & Delivery Lead

Lendlease is one of the world’s leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees. Delivering iconic and award-winning projects, we are setting standards in innovative and industry-leading project management, construction and design services locally and globally.

Lendlease is currently searching for an experienced Product Solution & Delivery Lead to join the team.

Your responsibilities will include, but are not limited to :

Advanced stakeholder management, customer satisfaction, governance, service review meetings, performance reporting, (may include budget and P&L management) etc.

Lead and empower the team to work with cross-functional teams, influencing at a business unit level.

Provide and / or lead group or individual training sessions, inductions and presentations to ensure education, awareness and satisfaction (to customers, service & technology teams, key stakeholders etc).

Establish and / or utilise performance metrics, monitoring, analysing and tracking service performance to ensure targets are met or exceeded, and identifying continuous improvement opportunities and insights.

Provide leadership, governance and collaboration to ensure commercial and operational relationships with vendors and trusted partners are financially viable and deliver quality service to customers.

Ensure all services provided comply with industry standards, best practice and regulatory requirements.

Ensure effective risk and issue management, leading the escalation and resolution of issues where required.

Manage development, maintenance and publishing of documentation and knowledge base articles.

Service Delivery :

Own delivery of a globally aligned service that underpins and facilitates business objectives, ensuring local needs and future pipeline & changes are met.

Draw upon advanced knowledge and experience of the Lendlease business, be the customer’s trusted advisor and advocate, actively working to improve the speed, reliability, quality and cost benefit of service delivered.

Customer Success :

Product and service roll-out, adoption, awareness and support.

Drive retention and growth among customers, evaluate and understand adoption trends and business needs.

Customer Support :

Provide senior L2+ remote and face to face support (including troubleshooting, issue resolution, project site work etc).

Manage, plan and action each ticket through to resolution.

Service Management :

Deliver best practice process definition, design, re-engineering, implementation, management and improvement of current / to-be processes.

Advanced level Service Management tool SME input into Tool functional capabilities and roadmap enhancements.

To be a success in this role it is desirable, but not essential to have;

Experience / Qualifications :

Experience in service-related role.

Typically, a degree or certification or qualification or equivalent experience in Information Technology, Business or similar preferred.

Experience in Yardi solutioning management and support will be advantages.

Skills typically required :

• All : Extensive experience in delivering service and understanding of business, customer context and how best to deliver value and customer outcomes
• Service Delivery : Service mindset, proven experience at forming customer relationships, deep understanding of customer business, challenges, drivers, challenges
• Customer Success : Extensive training, education, adoption skillset - able to relay technical information in easy to understand, digestible manner, ability to see customer perspective.
• Service Management : ITIL qualifications, extensive experience at managing and implementing processes, tools, including continuous service improvement.
• Technical Experience : Advanced technical knowledge of Yardi and its related module, financial applications in a CRE industry, technical end user support capabilities

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience and career aspirations, please apply on the link.

To find out more about us and to explore all other opportunities visit