Application Support(SAP S / 4HANA) - TALENTA CONSULTANTS PTE. LTD.

Roles & Responsibilities

We are seeking a motivated Application Support to provide first-line support for SAP S / 4HANA and CPQ applications in our end-user environment, ensuring seamless day-to-day operations for business users.

Essential Job Functions :

• Application Support - Provide Level 1 support for SAP S / 4HANA modules and CPQ application, addressing user queries, issues and incidents.
• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
• Change Request - Work closely with process owners and business teams to document requirements for enhancements.
• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes and enhancements before production deployment.
• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
• Document - recurring issues, maintain knowledge base articles, and support user training sessions.
• Communication – Ensure proper communication between IT, business teams and external vendors for issue resolution.
• Compliance & Standards : Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities

Qualifications :

Technical Requirements :

Soft skills and key competencies :

Tell employers what skills you have

Management Skills

UAT

SD

Change Management

Ability To Work Independently

Process Improvement

Information Technology

Soft Skills

SAP

Compliance

Service Desk

Application Support

Process Management

Incident Management