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Outlet Manager

Outlet Manager

PAPA PALHETA PTE. LTD.Singapore
30+ days ago
Job description

The Outlet Manager is responsible for the efficient operation and performance of the assigned outlet. This includes managing day-to-day operations leading the team, maintaining service and product standards and achieving financial targets while ensuring a consistently high level of customer satisfaction.

Key Responsibilities

A. Operations & Compliance

  • Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
  • Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
  • Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.

B. Team Leadership & Training

  • Manage outlet staffing needs including hiring, rostering, and performance development.
  • Conduct on-the-job training and coaching to uphold service and product standards.
  • Foster a positive and professional team culture to drive motivation and accountability.

    • C. Product, Service & Customer Experience

  • Maintain consistent food and beverage quality aligned with brand standards.
  • Uphold high levels of customer service and promptly manage feedback and inquiries across all channels.
  • Address and resolve service issues to ensure customer satisfaction and loyalty.

    • D. Financial & Inventory Management

  • Take full accountability for outlet P&L, operating costs, and budget adherence.
  • Manage stock ordering, receiving, and storage, ensuring accurate inventory levels.
  • Coordinate with suppliers and internal departments for timely replenishment and operational support.

    • Requirements

  • Proven leadership experience in F&B or hospitality operations.
  • Strong people management and communication skills.
  • Solid understanding of food safety and hygiene practices.
  • Financial acumen with ability to manage costs and interpret P&L reports.
  • Service-oriented with a passion for delivering great customer experiences.
  • Familiar with POS systems and basic operational software tools.
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    Outlet Manager • Singapore