Japanese Speaking Customer Service Advisor

Job Description

Could you help rebuild the LEGO© Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh?

If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?

If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energized and empathetic people who speak both Japanese and English fluently to join our growing team of advisors in Singapore!

No relocation assistance is offered for this position, a working visa will be sponsored if required (subjected to MOM approval).

About the role

Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.

Core Responsibilities

• Respond to customers in Business level Japanese and English (both spoken and written).
• Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
• Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
• Cover a variety of shifts and weekends to ensure we offer best-in-class service.
• Represent the LEGO brand through our unique tone of voice.
• Prioritize and multitask to meet our customers’ expectations.
  
  

Play your part in our team succeeding

The LEGO Group is a more than 90 years old family-owned company who is true to our values of inspiring and developing kids.

Our Consumer and Shopper Engagement Advisors are motivated, multi-lingual, natural engagers with a positive attitude that is maintained even under pressure. We strive for employees to have a great work-life balance because it is important to have a satisfying career in addition to a happy private life. This position also gives Advisors the ability to be the voice of the consumer and deliver feedback to our internal stakeholders.

Do you have what it takes?

• Previous experience working in a customer facing role is a plus
• Proficiency using a computer, ability to quickly learn how to use different software
• Excellent people skills and emotional intelligence
• Attention to detail and ability to multitask and to prioritize
• Resilient mindset and ability to work in a fast-paced environment
• Highly proficient in both written and verbal in Business level Japanese and English to communicate effectively with our consumers in the Japan market.

#LI-SW1

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.