Information Technology Service Delivery Manager

Information Technology Service Delivery Manager

We are seeking a Service Delivery Manager (Maintenance) who plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects . This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.

Responsibilities

• Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
• Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines.
• Evaluate potential technical issues and collaborate with engineers to develop effective solutions.
• Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored.
• Liaise with backend support groups to ensure Maintenance Systems’ fulfilment and compliance.
• Coordinate with external service partners and contractors to facilitate project and maintenance execution.
• Effectively engage key stakeholders in decision-making and execution processes.
• Strong negotiation skills with both internal and external stakeholders.
• Generate and analyse monthly reports, presenting insights and updates to end customers.
• Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness.
• Familiarity with Service Operation metrics and system availability requirements.
• Manage project budgets, including planning, designing, and defining scope and deliverables.
• Uphold quality assurance standards and ensure best-in-class deliverables.
• Proactively monitor project progress and apply corrective actions to resolve issues.
• Build and maintain high-performing teams aligned with service management goals.

Requirements

Work Location : Jurong East

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Computer and Network Security and Information Services

Referrals increase your chances of interviewing at ST Engineering by 2x.

#J-18808-Ljbffr