Principal Platform Architect

About The Role :

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What You Will Do :

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

What Success Looks Like :

To be successful in this role you have :

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