JOB SUMMARY
This is a Digital Adoption Lead role with Group Trade Client Service and the following are the main responsibilities :
- Understand the full suite of self-service capability available to our Trade clients and their appropriate uses
- Understand client needs and share appropriate recommendation to drive self-service commercialisation.
- Engage clients and internal stakeholders to commercialise self-service capability
- Able to work independently, self-enabled & motivated personality.
- Use the Escalation Matrix for tasks that are showstoppers or blockers to meet the timeline.
- Develop engagement scripts and guide client service teams in client engagement
RESPONSIBILITIES
Business
Lead and drive digital adoption of self-service capabilityDevelop adoption strategy with country stakeholderEngage and share with clients the benefits of self-serviceGenerate engagement script to support adoption driveEngage with stakeholders to overcome challenges and escalate when appropriateProcesses
Country Engagement :Educate and familiarise the country teams with the Trade self-service capabilitiesGuide the country teams on client engagement based on clients needsSupport and develop artefacts that is required for client engagementClient EngagementEngage client and share the benefit of client self-service capabilitySupport and guide country teams in their client engagementDevise approach to efficiently train and guide client to use client self-serviceProgramme ManagementMonitor the global adoption rate of client self-serviceAnalyse and identify area of non-performance and drive targeted improvementProvide a regular (weekly or monthly) report to key stakeholderPeople & Talent
Lead by example, develop and embed a high-performance culture with specific focus on capability, effectiveness, and productivityFoster a culture of collaboration and a mindset of change and growthRisk Management
Review applicable internal policies and procedures to prevent gaps against risk governance framework. Identify and mitigate risks related to product development, compliance, legal, and security teamsTo have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure digital adoption drive is compliant with banking and data protection lawsEnsure Country compliance on Group standard for Audit and ControlEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance mattersGovernance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the roleRegulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key Stakeholders
Trade Client ServiceTrade OperationsDCS Product OwnersDCS TechnologyCash Client ServiceOur Ideal Candidate
This role is going to be 12months Direct Contract6+year experience in Client Service or related client-fronting roleIn-depth understanding of Trade Finance - Professional Certification in Trade Finance preferredStrong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectivelyProactive approach to recognising stakeholder needs, solving problems, anticipating issues, and developing solutions, excellent business judgment and strategic thinking.Understanding for regional diversity, capacity and curiosity to learn complex corporate banking products and servicesFamiliar and comfortable with data and analytics, i.e., Excel, Pivot Tables, etc.Exceptional verbal and written communication and presentation skills, i.e., Powerpoint.Bachelor's degree (or equivalent) in finance or business management.Role Specific Technical Competencies
Digital ChannelsTrade FinanceDigital MarketingAnalyticsAbout Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we :
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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