Manager, Customer Success (Global Clients), TalentSolutions

Company Description

LinkedIn is the world's largest professional

network, built to create economic opportunity for every member of

the global workforce. Our products help people make powerful

connections, discover exciting opportunities, build necessary

skills, and gain valuable insights every day. We're also committed

to providing transformational opportunities for our own employees

by investing in their growth. We aspire to create a culture that's

built on trust, care, inclusion, and fun - where everyone can

succeed.

Join us to transform the way the world

works.

Job

Description

The Customer Success

team serves as trusted advisors, focused on helping customers

realize value from their LinkedIn solutions. LinkedIn Talent

Solutions empowers organizations worldwide to hire, develop, and

grow their talent by connecting our insights on the world of work

with companies' hiring and learning goals.

As a

people manager, you will lead a dynamic team of high-performing

Customer Success Managers (CSMs) responsible for delivering

exceptional post-sale implementation and advisory services to

LinkedIn's largest and most strategic clients. You will play a key

role in driving customer engagement and accelerating the adoption

of LinkedIn Talent Solutions.

Your

responsibilities include shaping business strategy, mentoring your

team, and ensuring clients achieve maximum value from our

solutions. You will design and execute initiatives that deepen

customer engagement through consulting and education, while

collaborating closely with Sales and internal partners such as

Product, Project Management, and Service Delivery to align customer

needs with our offerings.

At LinkedIn, our

approach to flexible work is centered on trust and optimized for

culture, connection, clarity, and the evolving needs of our

business. The work location of this role is hybrid, meaning it will

be performed both from home and from a LinkedIn office on select

days, as determined by the business needs of the

team.

Responsibilities :

Lead a team of CSMs in delivering post-sale advisory and

consultative services to our talent solutions customers.

Plan, develop and execute Customer Success business

strategy for markets within the APAC region

Hire and develop individual contributors and design

programs to develop and transform our team's talent and

vision.

Demonstrate leading with diversity,

inclusion and belonging for self, teams, and stakeholders in an

action-oriented manner.

Provide the team with

thought leadership, coaching, 1 : 1's and performance appraisals.

Build a strong team through both external hiring and internal

talent / skill development.

Partner closely with

sales leaders and execute department-level goals, including churn

reduction, user adoption, support resolution, customer satisfaction

and team growth / development

Drive key customer

engagements and become a go-to leader for executive customer

conversations.

Lead initiatives for the region

and drive operational excellence with data and insights

Effectively communicate the impact of initiatives to key

stakeholders

Basic

Qualifications : 8+

years of professional experience in Customer Success, Account

Management, Consulting, or equivalent within the SaaS industry

along with People Management experience within a similar

region

3+ years leading teams in sales,

consulting, customer success / service, or account

management

Preferred

Qualifications : 8+

track record in managing teams in a global client

capacity

Knowledge in SaaS, recruiting

operations, talent management, learning and development or talent

development

Excellent analytical,

problem-solving, and decision-making skills, applied with a

solution-focused attitude.

Ambitious and

purpose-driven, thriving in a fast-paced and demanding

environment.

Strong ability to derive insight

from data and build an actionable strategy based on

analysis

Excellent consulting, discovery,

listening, and communication skills, demonstrated by the ability to

establish working relationships at multiple customer levels,

including C-suite and executives.

Excellent

verbal and written communication skills.

Expert knowledge of MS Office (Outlook, Word, PowerPoint

and Excel)

Suggested

Skills : Leading

teams

Consulting and Problem

Solving

• Stakeholder Management
• Strategic Thinking