client success manager

Job Description &

Requirements

About

Captain's Eye

Captain's Eye is a

fast-growing AI tech company revolutionizing safety and operational

efficiency in the maritime industry through advanced CCTV and

real-time analytics. We empower shipping companies with smart

surveillance, data insights, and proactive risk

management.

Role

Overview

We are looking for a

results-driven Customer Success

Manager to join our growing team. This role is ideal

for someone with at least 2 years of experience in customer success

or account management, who thrives on building relationships,

driving adoption, and identifying expansion

opportunities.

Key

Responsibilities

Manage and grow a portfolio of customer accounts,

ensuring high satisfaction and long-term retention

Serve as the primary point of contact post-onboarding,

building strong relationships with key stakeholders

Proactively identify upsell and cross-sell opportunities

in alignment with customer goals

Collaborate

with Sales and Product teams to deliver tailored solutions and

drive account growth

Monitor account health

using usage data and proactively address risks and

opportunities

Lead QBRs, product training, and

success planning sessions to maximize customer value

Maintain accurate documentation in CRM and customer

success

platforms

Requirements

2+ years of experience in Customer Success, Account

Management is required

Proven track record of

expanding and growing accounts

Strong

interpersonal and communication skills

Experience working with B2B SaaS or tech products

(Maritime or AI experience a plus)

Ability to

analyze customer data to drive strategic decisions

Comfortable working in a fast-paced, dynamic

environment