Roles & Responsibilities
Job Duties and Responsibilities :
Sales &Financials
- Control labour cost, and monitor operating expenses to meet budget.
- Work towards achieving Sales targets with the team
- Keeping track on the daily sales collection and ensure it is being bank-in accordingly
- Maintains Sales reports and tracking, checking on daily closing sales report, record daily collection.
- Strives to increase revenues, improve service and comes up with the appropriate suggestions.
Staff Management
Supervise staff and team.Conduct daily staff briefing and share information.Coach and motivate the team to maintain high morale.Maintians staff motivation levelsTake an active role in the day-to-day training and development of the teamPlan weekly duty roster and assign staff for daily operations.Check tasks assigned are completed as per standards.Maintain high visibility during service in order to ensure smooth running of operations, and guest engagement.Daily Operations & Controls
Ensures Standard operating procedures followed upCheck to confirm daily tasks are completedComply to all (SFA) rules and regulations pertaining to sanitation and hygiene.Check all equipment are maintained and in good working order.Oversee the smooth running of the operations to ensuring operation efficiencyEnsure all areas of the restaurant remain clean and free of clutter.Coordinate with purchaser for orderings such as beverages, and-stock.To order and maintain stock levels to avoid stock outages.Coordinate with Chef on group booking.Prepare all reports required including but not limited to :Sales Reports & TrackingDuty Roster and Attendance recordsPart time and OT records, Inventory reports, All other related reportsEstablish a good relationship between kitchen, and service employees, in order to provide a pleasant and well-organized working environment.Follows up on all instructions / direction / initiatives from the management and cascades down all instructions professionally.Customer Service
Takes a lead role to ensure service lapses are minimal and follow up on complaints and service recovery.Maintain a constant focus on providing excellent, memorable guest experiences.Compiled feedback lists and follow throughMonitor and report on all feedback including online channelsEnsure smooth service flow and handle complaints / feedback and concerns of guests in professional manner.Builds relationships with regular guestSkills, and Attitude :
Display initiative, leadership qualities and ability to motivate teamPractice sales selling techniques to increase revenue.Courteous and patientA team player and works well with peopleAble to work under pressureMature pleasant personality and can make sound decisions.Ability to work in a fast-paced environmentREQUIREMENT
Candidate must possess at least 5 Year(s) of working experience in the related fieldPreferably Manager specialized in Food / Beverage / Restaurant Service or equivalent.Candidate will act as a Management for this job position.
Exciting Benefits Await You :
Special Birthday Treat : Enjoy a unique dining experience and delightful gifts during your birthday month (capped at $200).Performance Rewards : Quarterly incentives and attractive bonuses.Well-being Matters : Sumptuous staff meals and up to $200 annual medical fee claim for confirmed staff.Professional Attire On Us : Confirmed staff receive fully reimbursed uniforms for work requirements.Smooth Transitions : Night transport provided for late-night work or transit.Career Growth Opportunities : Explore advancement within our dynamic organization.Education Support : Invest in your future with opportunities for further study.Additional Perks : Exclusive Employee Assistance Program, Discounts on Company Products / Services, and Engaging Team-building Activities.Tell employers what skills you have
Sales
Works well with people
Leadership
Food Quality
Inventory
Financials
Purchasing
Service Recovery
Sanitation
Selling
Cashiering
Team Player
Customer Service
Staff Management