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Member Relations Associate - D02 Anson, Tanjong Pagar, SG

Member Relations Associate - D02 Anson, Tanjong Pagar, SG

MEMBERS ONLY HOSPITALITY PTE. LTD.D02 Anson, Tanjong Pagar, SG
6 days ago
Job description

Roles & Responsibilities

MAIN RESPONSIBILITIES

MEMBER EXPERIENCE & COMMUNITY BUILDING

  • Serve as the first point of contact for members, ensuring a welcoming and personalized experience.
  • Build genuine relationships with members, proactively learning their preferences and interests.
  • Support engagement initiatives by executing outreach strategies (WhatsApp, email, direct invitations).
  • Assist in curating and co-hosting membership events, cultural experiences, and Circles.
  • Gather member feedback and relay insights to optimize the member experience.

SERVICE & OPERATIONAL EXCELLENCE

  • Manage reservations, check-ins, and seating arrangements with a service-oriented approach.
  • Ensure smooth front desk operations while maintaining an engaging and responsive atmosphere.
  • Collaborate with the F&B, Events, and Marketing teams to ensure seamless member experiences.
  • Ensure all CRM data is updated in real time, tracking member interactions and engagement metrics.

    • Tell employers what skills you have

    CRM

    Graduate Recruitment

    Lifestyle

    Operational Excellence

    Product Design

    Videography

    Venture Capital

    Private Equity

    Marketing

    Camera

    Public Relations

    Photography

    Investor Relations

    Presentation Skills

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    Associate • D02 Anson, Tanjong Pagar, SG