Pilates Studio Manager

Roles & Responsibilities

Upscale Classical Pilates fitness Studio with one studio in Singapore and two in Hong Kong, seeks experienced Studio Manager to oversee the Singapore location. Candidate will have senior management experience in the fitness industry with knowledge of sales, customer service and physical plant operations; knowledge of MBO. Position overseas Studio Supervisor and other Front Desk Team members, and liaises with HR, Marketing, Sales and Company Director. Fluent in English, with Cantonese and Mandarin a plus. Successful candidates will have 3 years’ management experience in the fitness industry, and suitable references. Salary commensurate with experience. Team bonus offered for achieving monthly targets. This role may also handle Sales, with additional commission structure offered.

Studio Manager Responsibilities

1. Customer Service and Schedule Management

• Daily, Weekly, Monthly procedures for Customer Service / Front Desk
• Recruit, train and manage Front Desk Staff in all Customer Service and Operational procedures as well as Sales; set studio policies
• Follow and train staff in Customer Service protocol
• Reviewing of POS system and terms (credit card, PayWay etc)
• Answer enquiries for corporate and charity classes
• Schedule instructors, classes and workshops
• MindBody Online (MBO) management :

i. Checking unpaid visits monthly

ii. Freeing up slots for new clients (make the call to cancel class, or adjusting instructor’s

availability)

iii. Setting and updating pricing

iv. MBO Comms : (listed policies, waivers, auto-emails, client forms, etc)

2. Physical Plant

3. Human Resource Management - Support Office Manager as needed

4. Sales

Tell employers what skills you have

Customer Service Skills

Interpersonal Skills

Supervisory Skills

Fitness

Problem Solving

Payroll

Protocol

Product Management

Human Resource

Administrative Support

front line customer service

Resource Management

Plant Operations

Customer Service

Scheduling

Pricing