Cyber Security Engineer - THE HACENS TALENT PTE. LTD.

Roles & Responsibilities

Job Overview

We are looking for a Junior Cyber Maintenance Engineer to join our cybersecurity operations team. This role focuses on maintaining and supporting various cybersecurity and network security products in customer environments. You will be responsible for performing regular maintenance tasks such as patching, firmware upgrades, health checks, and basic troubleshooting, as well as handling onsite support within defined service level agreements (SLAs).

This position suits candidates who are keen to build a career in cybersecurity operations and maintenance, with exposure to a wide range of security technologies such as Carbon Black, CyberArk, Splunk, Kiwi Syslog, RSA, and firewalls (Palo Alto, Check Point, FortiGate) .

Key Responsibilities

Perform regular maintenance activities such as :

• Firmware and software patching for security appliances and agents (e.g., Carbon Black, firewalls).
• System health checks and performance validation.
• Reading log and alert for basic issues or anomalies.
• Provide L1–L2 troubleshooting for cybersecurity and network devices.
• Attend onsite support based on SLA requirements (e.g., 2-hour or 4-hour onsite response).
• Participate in 24x7 standby duty (typically 1 week per month) to handle support calls and escalations.

Support customer operations tasks such as :

Communicate and plan with customers for corrective and preventive maintenance (CPM) tasks, including :

Requirements

Education & Experience :

Technical Skills (any of the following is advantageous) :

Basic knowledge of security or infrastructure products such as :

Soft Skills :

Other Details

Tell employers what skills you have

Syslog

Preventive Maintenance

Troubleshooting

Cyber Security

Information Technology

Soft Skills

Service Level

Mentorship

Networking

Firmware

Windows

Authentication

Network Security

Linux