Roles & Responsibilities
Responsibilities :
- Ensure all production machines and automation systems are in optimal working condition to support smooth, defect-free operations.
- To validate system performance, reliability, and functionality.
- Identify and resolve bugs or inefficiencies in both hardware and software systems.
- Perform on-site troubleshooting and root cause analysis for machine and system issues; escalate to suppliers and collaborate for remote support when necessary.
- Oversee the installation, integration, and setup of automation solutions — including robotics, control systems, and software — to ensure efficient process flow and minimal downtime.
- Support New Product Introduction (NPI) activities by providing automation expertise for seamless implementation and issue-free ramp-up.
- Ensure machines and automation systems consistently meet targeted UPH (Units Per Hour), cycle time, and quality standards.
- Provide ongoing maintenance, preventive upkeep, and technical support for automated equipment and systems.
- Collaborate closely with cross-functional teams — including production, quality, engineering, and project management — to define requirements, implement solutions, and drive continuous improvement.
- Develop and maintain comprehensive documentation, including system designs, troubleshooting guides, test plans, and standard operating procedures (SOPs).
Requirements :
Diploma or Degree in Electrical, Mechanical, Mechatronics, or related Engineering discipline.Minimum 3 years of relevant experience in manufacturing or industrial automation.Strong technical proficiency in :Automation & Testing Tools : Experience with automation frameworks and test systems.
System Integration : Familiarity with robotics, sensors, and networking technologies.Excellent troubleshooting and problem-solving skills, with the ability to work independently under minimal supervision.Strong project management, documentation, and communication skills.A detail-oriented mindset with a focus on quality, efficiency, and continuous improvement.Ability to work effectively with customers, headquarters / factory teams, peers, and management.Professional certifications in automation or control systems will be an added advantage.Tell employers what skills you have
Troubleshooting
Customer Experience
Hardware
Ability To Work Independently
Business Acumen
System Integration
Root Cause Analysis
Electrical
PLC
Reliability
Strategy
Quality Engineering
Robotics
Manufacturing
Lean Six Sigma
Technical Support