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Retail Business Manager (Luxury / Cental) JL18

TRUST RECRUIT PTE. LTD.D02 Anson, Tanjong Pagar, SG

7 days ago

Job description

Roles & Responsibilities

Highlights

5 days, Mon to Fri
Basic + Commission + VB
Leadership Experiences

Multi-Store Oversight

This role leads the operations of different retail locations, driving commercial performance, team development, and customer experience excellence.

Key Responsibilities :

Partner with Sales leadership to identify growth opportunities and optimize retail performance.

Set and monitor annual targets across sales, service, and team development.

Collaborate with Store Managers and Customer Care to enhance client experience and service standards.

Support store teams in executing action plans to meet KPIs and elevate in-store engagement.

Maintain a visible presence across stores, including weekends / public holidays, to coach teams and identify improvement areas.

Oversee reporting, budgeting, and forecasting, including market and competitor analysis.

Ensure operational excellence through effective policy implementation and cross-functional collaboration.

Contribute to marketing and CRM initiatives to grow customer loyalty and database strength.

Represent the brand at key events and with high-value clients.

Advise on store projects (openings, renovations, layout optimization) and back-of-house improvements.

People Management :

Lead with a coaching mindset, fostering development and performance.

Partner with HR on recruitment and ongoing talent planning.

Cross-Functional Collaboration :

Work closely with departments including Operations, Merchandising, Communications, CRM, and Customer Care to drive service excellence and customer engagement.

HOW TO APPLY :

Interested applicants, please click on “Apply Now” or email ref44@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note : Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No : 19C9950

EA Personnel : Lim Wei Jye (Jaylyn)

EA Personnel Reg No : R24121213

Tell employers what skills you have

CRM

Coaching

Forecasting

Leadership

Operational Excellence

Customer Experience

Customer Loyalty

Team Development

Customer Engagement

Customer Care

Marketing

Merchandising

Team Leadership

Budgeting

Service Excellence

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Retail Manager • D02 Anson, Tanjong Pagar, SG