IT Service Delivery Manager

Roles & Responsibilities

Requirement

• Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100+ FTEs
• Domain knowledge on Payments, Channels and wealth management
• Experience of working in a multi-vendor environment
• Good Project management experience / knowledge using various project management methodologies like Agile Scrum / Kanban, Waterfall, Iterative, etc.
• Should be certified in Project management practices and Agile WoW
• Should have experience managing delivery in the BFSI domain, Retail Banking and Payments exposure
• Should have experience background in Development, Testing
• Experience in managing project delivery in cloud technologies
• Prior experience in managing multi-ethnic, multi-geo teams.
• Understanding IT outsourcing engagement and commercial models.
• Ability to demonstrate through experience an understanding and implementation of ITIL processes, as well as a good understanding of productivity improvement levers to achieve operational efficiency.
• Manage the overall team’s service quality and lead in any service recovery issues with Clients.
• Ability to manage the fixed price engagement – should be able to demonstrate how scope, schedule and budget are managed effectively.
• Ability to demonstrate good technical acumen by having a strong technical background for effective management of the team.
• Excellent customer orientation and communication skills.
• Experience in managing / participating in RFP / Bid process, including Due Diligence

Good to Have

Non-Technical / Soft Skills

Tell employers what skills you have

Negotiation

Wealth Management

Due Diligence

Outsourcing

Interpersonal Skills

Agile

Service Recovery

Soft Skills

Productivity Improvement

Retail Banking

Project Management

ITIL

Articulate

Project Delivery

Customer Orientation

Service Delivery