Technology Lead

Overview

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”.

We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organisation to the UN climate process – championing the needs of local business in global decision making.

The convening power of our global network enables us to set rules and standards that facilitate over $10 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world’s premier private global dispute resolution services, leveraging ICC’s unique independence, integrity, and expertise.

The ICC Academy, launched in 2015, is the educational arm of the International Chamber of Commerce (ICC), supports ICC’s mission by providing a wide range of specialised certification programmes, short-online courses and customisable workshops for professionals and businesses operating internationally. We have trained thousands of professionals in more than 100 countries and our qualifications are recognised and accredited globally.

The role

The Technology Lead oversees projects in ICC Academy’s technology portfolio, developing a thorough understanding of business processes, rules, data flows, and system impacts. Reporting to the Technology Director, they work with key systems, services, and data to enhance the Learning Management System, e-Commerce, Student Information System, and exam proctoring platforms.

Responsibilities

• Engage in all stages of the Software Development Life Cycle including Design, Development, Integration, Testing, Deployment, Maintenance, and Customer Support for intricate systems.
• Serve as a single point of contact for users regarding all technical queries, analyse issues, develop a troubleshooting policy and research / implement resolutions.
• Manage Cloud Infrastructure and Services such as Microsoft Azure and Cloudflare.
• Manage the integrations with related platforms (LMS, e-Commerce, proctoring, certification etc.).
• Embrace an "Automation first" mindset, aiming to minimize manual tasks, improve processes and optimize the operations of support team.
• Providing application administrative support across applications as needed.
• Proactively monitor the payments to provide support on the eCommerce platform and the payment gateways.
• Research, identify, design, and implement new technology solutions to support Academy’s ambitions and future requirements.
• Ensure proper documentation, notification, escalation, tracking, and follow up of incidents / requests are conducted in a timely manner.

Requirements

Terms and conditions

Entity : ICC Academy

Estimated start date : As soon as possible

Location : The position is based in Singapore

Contract type and duration : Permanent, full time

At ICC, we make business work for everyone, every day, everywhere.

And when we say “everyone”, we mean it.

We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.

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