Director, E-Commerce Platform Operations / Marketplace Services

ConfidentialWorkFromHome, Singapore, Singapore

7 days ago

Job description

We are an organization that distribute beauty and other lifestyle brands throughout the world. The Director of E-Commerce Platform Operations / Marketplace Services is responsible for overseeing the management and optimization of brand presence on various third-party digital platforms, including e-commerce websites and social media. This role involves developing strategies to enhance visibility, drive sales, and ensure compliance with platform guidelines. The director will lead a team of platform operators and collaborate closely with Marketing and Product teams.

Key Responsibilities

Strategic Leadership : Develop and implement strategies for maximizing brand visibility and sales on digital platforms.
Team Management : Lead and mentor a team of platform operators, providing guidance on best practices and performance metrics.
Onboarding and Integration : Oversee the onboarding process for brands, ensuring seamless integration into the platform ecosystems.
Product Listing Management : Ensure that product listings are accurate, appealing, and optimized for search visibility, including descriptions, images, and pricing.
Performance Analysis : Monitor and analyze sales data, customer reviews, and market trends to assess platform performance and identify areas for improvement. Ensure the financial success for all parties.
Optimization Initiatives : Implement strategies to enhance product visibility, such as SEO, promotional campaigns, and targeted advertising.
Collaboration : Work closely with marketing and product teams to develop cross-functional strategies that promote products and drive traffic to listings.
Customer Support Oversight : Address inquiries and issues from brands and customers regarding listings, transactions, and platform performance.
Compliance Management : Ensure all product listings comply with platform guidelines and applicable legal regulations.

Requirements

Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).

15+ years of experience in e-commerce, digital marketing, or platform management, with a focus on brand operations and / or sales management.

Proven experience in setting up marketplace operations with e-commerce platforms (for example Amazon, TikTok Shop, Zalando, Lazada, Shopee, Mercado Libre) either as a platform operator (in an agency setting) or as a brand owner. Previous experience in beauty / skincare brands also necessary.

Proven ability to lead and develop teams, fostering a collaborative and high-performance culture.

Strong analytical skills with experience in data-driven decision-making and performance analysis.

Familiarity with digital marketing tools and analytics software.

Excellent verbal and written communication skills, with the ability to present insights to stakeholders at all levels, both internal and external.

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Operation Director • WorkFromHome, Singapore, Singapore